Student Education Travel Organisation

SETO CODE OF ETHICS

SETO Code Of Ethics - Building Confidence In The Sector  

SETO members adhere to the highest standards in development and delivery of global student educational travel services. Members of SETO pledge themselves to conduct their business activities in a manner that promotes the ideal of integrity in student educational travel and agree to act in accordance with the principles of the SETO Members Code of Ethics. In a world of dynamic change, student travellers are faced with a myriad of choices for tour operators,  transportation and accommodation along with other travel services and arrangements. 

Key components of the Code of Ethics

Accuracy 

SETO members must aspire to be factual and accurate when providing information or describing facilities or services they provide and the services and facilities of any operator they utilise or represent. Members are expected to ensure that employees and external agents offer true and accurate advice and services, by being fully informed about the products, destinations and various facets of the product they promote and sell.

Affiliation 

SETO members will not falsely represent a person’s affiliation with their company. Compliance SETO full members will abide by all Federal, State and local laws and regulations. 

Confidentiality 

SETO members will treat every client transaction confidentially and will not disclose any information without the permission of the client, unless required by law. 

Consumer Confidence 

SETO members will use every effort to protect their clients against any fraud, misrepresentation or unethical practices, which may arise in the travel industry. 

Co-operation 

SETO members will cooperate with any enquiry conducted by SETO to resolve any dispute involving consumers or another member. 

Disclosure 

SETO members will provide complete details about terms and conditions of all or any travel service or provision, including cancellation and service fee obligations, before accepting payment for the booking. 

Education and Training 

SETO offers training seminars for its members to encourage best business practice within their organisation. 

Notice 

SETO members will promptly advise the client or their organiser, of any change in itinerary, services, features or price in line with the members booking conditions. 

Qualifications and Professionalism 

SETO members are encouraged to provide ongoing education to their employees and external agents to ensure their continued professional development. 

Responsiveness to complaints 

SETO members will respond in accordance with their Customer Complaint Policy Handling Procedures



SETO acknowledges traditional owners of Country throughout Australia and recognise their ongoing connection to land, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and future and support the continuation of cultural, spiritual and educational practices. 

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