Business name: Estilo Sport Travel
Where are you located? Northern Beaches NSW.
Brief summary of your business?
We are a bespoke group operator, with all Estilo tours customised to suit the requirements of each group. Our staff specialise in groups travelling to participate in a particular activity. Whether it be sport, academic or service, staff from Estilo can organise a tour that meets all of our client requirements.
Which destinations do you specialise in?
Pre pandemic passengers with Estilo travelled to all four corners of the globe. Post pandemic, we have found most tour groups favour destinations closer to home, including Fiji and New Zealand. In April 2023, we will send tours to New Zealand, Fiji, Europe and the USA for sport, drama and academic purposes.
What are the advantages to your business as a SETO member?
As a member of SETO, Estilo Travel can rely on the expertise and support of industry professionals. Financially, we are accountable for client payments and our staff can rely on industry leaders for advice and direction when required.
What have been the greatest challenges to your business in 2022?
In 2022, we have found supply to be a major hurdle. Pre 2020, flight costs would remain quite stable, with passenger amendments completed swiftly and inexpensively. We are finding in 2022, with greater passenger demand, increases in group size to be a challenge to accommodate. Unfortunately, the pandemic forced the closure of some reputable international suppliers, some of which we have been using for over 10 years!
Consumer travel forecasts, where are your customers enquiring to travel?
We expect the South Pacific (New Zealand and Fiji) to be busier than ever in 2023
How has your business changed and adapted since the global pandemic hit?
Our head count has decreased since the start of 2020. We had developed an outstanding team of travel consultants, specialising in sport, service and academic. With travel now resuming, we are in the process of rehiring extra staff to work with our existing and future clients.
Looking forward what are you excited about over the next 12 months?
With international travel now back in full swing, staff from Estilo are looking forward to working with our existing and potential clients in assisting them with their next tour.